IT Experts, we aim to provide exceptional IT services and ensure that you are satisfied with the work we perform. If for any reason you are not completely satisfied with the services provided, this Refund Policy outlines the terms and conditions under which refunds may be requested.
Eligibility for Refunds
Refunds may be issued under the following conditions:
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Service Cancellation: If you cancel an appointment in accordance with our Cancellation Policy (i.e., with more than 24 hours’ notice), you will be eligible for a full refund of any advance payment made. ■
Failure to Resolve Issue: If we are unable to resolve the IT issue for which the service was requested (e.g., we cannot fix a device or software issue despite our best efforts), you may be entitled to a partial or full refund, depending on the circumstances. ■
Service Not as Described: If the service you received differs from what was outlined during your initial consultation (i.e., the agreed-upon service was not provided), you may be eligible for a full or partial refund.
Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
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Contact Us: Reach out to us via one of the following methods within 7 days of receiving the service: ■
Email: support@itexperts.vip ■
Phone: (+44) 800 707 4115 ■
Website: https://itexperts.vip (via contact form) ■
Provide Details: Provide us with details of the service, including your invoice number, description of the issue, and reasons for the refund request. ■
Investigation: Our customer support team will investigate your refund request, reviewing the service provided and any relevant documentation. We will respond within 5 business days to inform you of the decision.
Conditions for Refunds
■ Refund Request Timeframe: Refund requests must be made within 7 days of the service date to be considered eligible. ■
Partial Refunds: If a partial refund is granted, it will be based on the portion of the service that was incomplete or unsatisfactory. ■
No Refunds for Completed Services: If the service was completed successfully, and you are satisfied with the work performed, no refund will be issued unless there was a clear failure on our part (such as an unresolved issue or misrepresentation of services).
Non-Refundable Fees
Certain services or fees may not be eligible for a refund, including: ■
Diagnostic Fees: Any diagnostic or consultation fees are generally non-refundable, as they cover the time and expertise spent diagnosing the issue. ■
Completed Repairs or Services: If the repair or service was successfully completed, no refund will be provided once the work has been done to your satisfaction. ■
Third-Party Costs: Any third-party costs incurred during the service (e.g., software licenses, hardware parts) are non-refundable, as these expenses are outside of our control.
How Refunds Are Processed
■ Method of Refund: Refunds will be issued to the original payment method (e.g., credit card, PayPal) used at the time of booking. ■
Refund Processing Time: Refunds typically take 5–10 business days to process and appear in your account, depending on the payment provider.
Customer Satisfaction
Our goal is to ensure that you are fully satisfied with the services we provide. If you encounter any issues, please contact our customer support team, and we will work with you to resolve the issue and determine if a refund is appropriate.
We are committed to delivering top-quality IT support, and your feedback is invaluable in helping us improve our services. Should you be dissatisfied with any aspect of our work, we encourage you to contact us before making a refund request so we can resolve the situation to your satisfaction.
Contact Us for Cancellations
For any questions or concerns regarding these Terms & Conditions, please contact us:
Postal Address: 61 Bridge Street Kington Herefordshire HR5 3DJ
Email: admin@itexperts.vip
Phone: (+44) 800 707 4115
Website: https://itexperts.vip