IT Experts, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website https://itexperts.vip/ and engage with our services, in compliance with the General Data Protection Regulation (GDPR).
Please read this policy carefully to understand how your personal information is handled. By accessing our website and using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We collect personal data that you provide to us when you:
■ Register an account with us. ■
Contact us via our website, email, or phone for customer support. ■
Use our services or inquire about services related to IT support, troubleshooting, and consulting. ■
Subscribe to our newsletter or promotional offers. ■
The types of personal information we collect include: ■
Contact Information: Name, email address, phone number, and billing address. ■
Service Information: Details about the services you request or use, including technical data related to devices and systems. ■
Usage Data: Information on how you use our website, including IP address, browser type, and browsing behavior.
How We Use Your Information
We use your personal data for the following purposes: ■
To provide services: To respond to your inquiries, provide support, and deliver the services you request. ■
To improve our services: We analyze how you use our website and services to enhance your experience and make improvements. ■
For communication: To send you important updates regarding your services, including appointment reminders or service-related communications. ■
Marketing and promotions: With your consent, we may send you newsletters, offers, or updates about our services. ■
Legal obligations: To comply with any legal or regulatory requirements.
Legal Basis for Processing Your Data
We process your personal data under the following legal grounds: ■
Consent: You provide explicit consent when signing up for services or marketing communications. ■
Contractual Necessity: We need your information to fulfill the contract between us, such as providing technical support, service repairs, or consultation. ■
Legitimate Interest: We process data for legitimate business interests, such as improving our website, services, and customer support. ■
Legal Obligation: In some cases, we may need to process your data to comply with legal obligations.
Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may share your personal data with:
Service providers and partners who assist us in delivering our services (e.g., IT support, payment processing, email marketing).
Law enforcement or regulatory authorities when required by law or to protect our legal rights.
All third-party service providers are obligated to keep your data secure and only use it for the purposes we specify.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.
Your Rights Under GDPR
Under the GDPR, you have several important rights regarding your personal data: ■
Right to Access: You can request access to the personal data we hold about you. ■
Right to Rectification: You can correct any inaccuracies in your personal data. ■
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to certain conditions. ■
Right to Restriction: You can ask us to limit how we process your personal data. ■
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format. ■
Right to Object: You can object to certain types of processing, such as for direct marketing purposes. ■
To exercise any of these rights, please contact us using the contact details below.
Security of Your Data
We take the protection of your personal data seriously and use appropriate technical and organizational measures to secure your information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
As part of our operations, your data may be transferred and stored in countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses or reliance on adequacy decisions.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website, analyze usage, and deliver targeted advertising. You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make significant changes, we will notify you by updating the Effective Date at the top of this page and may provide additional notices through our website.
Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
Postal Address: 61 Bridge Street Kington Herefordshire HR5 3DJ
Email: admin@itexperts.vip
Phone: (+44) 800 707 4115
Website: https://itexperts.vip