We promise to respond to all support calls within a couple of minutes, including for critical issues that have a significant impact on your pc/laptop or pose a security threat.
For less urgent matters, such as minor technical glitches or non-urgent maintenance, you’ll receive a response within 1 hour.

We resolve any work stoppage situation within 8 hours. A work stoppage is any critical issue that halts key business operations, such as server failures, major network outages, or significant security breaches, and directly affects productivity and workflow. We monitor servers and PCs, whether Windows or Mac.

Monitoring of Endpoint Security Tools

We provide unlimited onsite support for IT issues. However, availability may be subject to scheduling and location constraints. Some exclusions apply, such as incidents requiring high-level specialist intervention or situations impacted by external factors beyond our control. This ensures transparency, so decision-makers can assess fit accurately and avoid surprises. We offer monthly IT health checks to maximize reliability and performance.

We provide a discounted labour rate on installations or consultancy services. These discounts apply specifically to additional services beyond those covered under our all-inclusive support package. By clearly delineating what is discounted, we enable decision-makers to budget accurately while appreciating the full value of our comprehensive managed services.