IT Experts, we strive to provide excellent customer service, including prompt IT support, repairs, and solutions. We understand that sometimes plans change, and you may need to cancel or reschedule a service. This Cancellation Policy outlines the terms and conditions regarding cancellations for services booked through our website https://itexperts.vip/.
Cancelling a Service Appointment
You have the right to cancel or reschedule your service appointment with us. To cancel or reschedule an appointment, please notify us at least 24 hours in advance. This gives us sufficient time to reallocate our resources and offer the slot to other customers.
You can cancel or reschedule your service appointment by: ■
Email: support@itexperts.vip ■
Phone: (+44) 800 707 4115 ■
Website: Via our contact form or the appointment booking portal
Late Cancellations or No-Shows
If you cancel or reschedule a service appointment with less than 24 hours' notice or if you fail to show up for your scheduled service, we reserve the right to charge a cancellation fee of up to 50% of the total service cost.
Cancellations
This fee compensates us for the time and resources allocated to your appointment.
Cancellations Due to Force Majeure
In the event of unforeseen circumstances beyond our control (e.g., severe weather, natural disasters, or other emergencies), IT Experts may need to cancel or reschedule a service appointment. In these cases, we will make every effort to notify you as soon as possible and offer to reschedule the appointment at a convenient time. No cancellation fee will be charged in such circumstances.
Service Changes or Modifications
If you wish to change or modify the scope of the service requested (e.g., adding or removing specific issues from the service), please notify us at least 24 hours before your scheduled appointment. We will do our best to accommodate your requests, subject to availability and technical feasibility.
Refunds
If you have made an advance payment for a service that is canceled in accordance with this Cancellation Policy, a refund will be issued based on the following conditions: ■
If you cancel 24 hours or more before the scheduled service time, you will receive a full refund. ■
If you cancel with less than 24 hours' notice or fail to show up, a 50% cancellation fee may apply, and the remaining balance will be refunded. ■
Refunds will be processed to the original payment method and may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
Customer Responsibilities
■ As a customer, it is your responsibility to:
■
Provide accurate and timely information when booking a service. ■
Inform IT Experts as early as possible if you need to cancel, reschedule, or modify your service.
Exceptional Circumstances
In rare cases, if our technicians encounter unforeseen technical challenges or delays while servicing your device (e.g., complex issues, parts availability), we will notify you immediately and offer options to reschedule or cancel the service without any additional charges.
Contact Us for Cancellations
For any questions or concerns regarding these Terms & Conditions, please contact us:
Postal Address: 61 Bridge Street Kington Herefordshire HR5 3DJ
Email: admin@itexperts.vip
Phone: (+44) 800 707 4115
Website: https://itexperts.vip